Refund policy

Last Updated: October 21, 2026

At Mintrevo, your comfort and satisfaction matter to us.

We offer a straightforward return process for eligible items, so you can shop our collection of women's lingerie, intimate apparel, loungewear, and sleepwear with confidence.

1. Easy 30-Day Returns

Mintrevo accepts eligible returns within 30 days of delivery.

To qualify for a return:

• Items must be unworn, unwashed, and unused.

• Products must be in their original condition.

• Original tags, labels, and packaging must be included.

• Proof of purchase or a valid order number is required.

All returns must be authorized before being shipped.

2. How to Start a Return

We aim to make returns as simple as possible.

Step 1 — Contact Us

Email hello@mintrevo.com within 30 days of delivery.

Include your order number, the item you wish to return, and the reason for your return.

Step 2 — Receive Return Instructions

Our customer support team will review your request and provide the appropriate return address and instructions if your return is eligible.

Step 3 — Send Your Return

Securely package your item with its original tags and packaging.

We recommend using a trackable shipping service.

Step 4 — Receive Your Refund

After your return is received and inspected, we will notify you of the refund decision.

Approved refunds will be processed to your original payment method.

3. Intimate Apparel & Hygiene Policy

For hygiene and customer safety reasons, certain intimate apparel items may not be eligible for change-of-mind returns.

These include:

• Worn or washed underwear and panties.

• Bodysuits and intimate garments showing signs of use.

• Products with removed hygiene seals, where applicable and disclosed before purchase.

• Items with stains, odors, or other signs of wear.

Unworn bras, lingerie, loungewear, and sleepwear may be eligible for return if they meet our return conditions and are not otherwise excluded.

These restrictions do not affect statutory rights concerning defective, damaged, or incorrect products.

4. Return Shipping Costs

For change-of-mind returns, including size or color preferences, customers are generally responsible for return shipping costs.

If you receive an incorrect, damaged, or defective product, we will provide an appropriate remedy, including necessary return shipping arrangements where required by law.

Original shipping fees are generally non-refundable for change-of-mind returns unless applicable law requires otherwise.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days.

Please provide your order number, a description of the issue, and photographs if available.

We will review the issue and offer an appropriate solution, such as a refund or replacement.

This suggested reporting period does not limit your statutory consumer rights.

6. Exchanges

If you need a different size, color, or style, please contact our customer support team.

Exchanges are subject to product availability and hygiene eligibility.

7. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally issued to your original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to post the refund.

8. International Returns

Eligible international returns are accepted within 30 days of delivery.

Customers are generally responsible for international return shipping costs for change-of-mind returns.

Applicable customs fees and import duties may not be refundable by Mintrevo.

Mandatory consumer rights remain unaffected.

9. Contact Information

Mintrevo

Email: hello@mintrevo.com

Phone: +1 (708) 396-2299

Business Address:

1504 Catherine St

Joliet, IL 60435

United States

Website: https://mintrevo.com